Cross Cultural Management

Course Objectives

This course aims to help students develop cross-cultural intelligence, which is an essential quality of any global leader. The course provides cross-cultural settings and topics that are commonly observed in today’s global business environments, and helps students recognize layers of gaps that cause cultural conflicts, and learn to value deep understanding of cultural contexts surrounding individuals and organizations with which they interact. At the end of the course, students are expected to have built mind-sets and skill-sets of a competent leader who appreciates and leverages diversity in talents and organizations s/he works with.

Specifically, the coursework includes role-plays and self-evaluation as well as case studies. The objective is to foster the kind of leadership students will need to practice when faced with the following types of situations:

— Dealing with stereotypes arising from differences in gender, race, ethnicity (nationality) or other social attributes
— Conflicts between headquarters and subsidiaries, as well as among different divisions and functional organizations
— Conflicts between corporate cultures, work styles and national cultures
— Dilemmas in the practice of diversity and inclusion

This course is intended for students who wish to achieve their own goals in the context of global business (in a cross-cultural environment or with people from different cultural backgrounds), and for those who have a strong sense of purpose and keen awareness of the need to improve their cross-cultural intelligence.

 

Course Details

Programs: Full-time MBA, Part-time & Online MBA
Discipline: Global/Asia/Japan
Course Level: Specialized Course
Required/Elective Course: Elective Course
Number of Credits: 1.5
Report: Day 4
Hours Per Class: 3 hours
Class Capacity: 35

 

Preliminary Recommended Courses

-Critical Thinking
-Organizational Behavior and Leadership
-Human Resource Management

 

Theme/Reading Materials

Day 1
Session A
THEMEOverview of Cross Cultural Management
CASELEADERSHIP CRISIS AT STEELWORKS' XIAMEN PLANT
Session B
THEMEOverview of Cross Cultural Management (Continued)
CASELEADERSHIP CRISIS AT STEELWORKS' XIAMEN PLANT
 
Day 2
Session A
THEMEDeveloping Sensitivity to Differences in Cross-cultural Environments
CASESilvio Napoli at Schindler India (A)(B)
Session B
THEMEDeveloping Sensitivity to Differences in Cross-cultural Environments (Continued)
CASEELLEN MOORE (A): LIVING AND WORKING IN KOREA
ELLEN MOORE (B): LIVING AND WORKING IN KOREA
 
Day 3
Session A
THEMEStereotypes and Cross-Cultural Management
CASE(Re)Building a Global Team: Tariq Khan at Tek
Session B
THEMEPrejudice and Self-image a Cross-Cultures
CASEManaging a Public Image: Sophie Chen
Managing a Public Image: Kevin Knight
 
Day 4
Session A
THEMEStrategic Challenges and Cross-cultural Management
CASEHailing a New Era: Haier in Japan (A)(B)
Session B
THEMEStrategic Challenges and Cross-cultural Management
CASEHailing a New Era: Haier in Japan (A)(B)

 
Day 5
Session A
THEMECorporate Culture and Cross-cultural Management
CASEIKEA in Saudi Arabia (A)
Session B
THEMECorporate Culture and Cross-cultural Management (Continued)
CASEIKEA in Saudi Arabia (A)
IKEA in Saudi Arabia (B) (to be distributed in class)
IKEA in Saudi Arabia (C) (to be distributed in class)
 
Day 6
Session A
THEMEBusiness Sustainability and Cross-cultural Leadership
CASEGlobal Diversity and Inclusion at Royal Dutch Shell (A)
Session B
THEMEManagement Sustainability and Cross-cultural Leadership
CASEGlobal Diversity and Inclusion at Royal Dutch Shell (A)
Global Diversity and Inclusion at Royal Dutch Shell (B): The Impact of Restructuring

Reference:

For those who want to develop a deeper understanding, the reference listed below is recommended.

The Culture Map: Breaking Through the Invisible Boundaries of Global Business
Erin Meyer, 2014 (PublicAffairs)

Faculty

Megumi Taoka
Megumi Taoka
Accounting and Finance, Organizational Behavior and HRM, Specialization
COURSES:
Essentials of Accounting
Accounting I (Financial Accounting)
Power and Influence
Cross Cultural Management
Cristian Vlad
Cristian Vlad
Creation, Global/Asia/Japan, Marketing and Strategy
COURSES:
Essentials of Marketing and Strategy
Service Management
Power And Influence
Cross Cultural Management
Design Thinking and User Experience
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