Timothy Connor has run two large communications training firms and also founded two businesses that focused on market entry, business modeling, strategy, and customer experience for startup ventures in creative industries and consumer products.
After getting his MBA with Distinction from Duke University, Timothy ran a mobile-first coupon start-up, ultimately transitioning to Managing Director of Marketing Services, Corporate Development, Digital Marketing, IT and Legal at a consumer products and services marketing firm. He was recruited to start up a US-funded retail energy company in the newly deregulated electricity market, and he was soon lured away to help restructure and revamp a larger firm in the energy sector to help the US owner sell the business.
Timothy simultaneously founded Synnovate to focus on Customer Experience 2.0 and Digital Transformation, as well as provide market strategy and innovation for businesses looking to enter and grow in the Japanese market. His Customer Experience and Digital Transformation work has led him to develop a new business model called Omnichannel enablement, to help brands achieve peak performance in all their digital channels.
He is recognized as an expert in customer experience, strategy and business modeling.