Toshimasa Mori

  • > Marketing and Strategy

MBA, Harvard Business School


After graduating from Sophia University, Toshimasa Mori joined Japan Airlines (JAL), where he was assigned to various frontline services, then Hong Kong Airport.

JAL later sponsored his study at Harvard Business School in 1991, where he majored in service management. He was also engaged in strategic consulting services for airlines in the EU and USA, as well as Pentagon vendors. His consulting services followed practical concepts such as “Why are some service organizations better at what they do than others?”

After twenty-nine years of service, Toshimasa left JAL to become CEO of a large beauty parlor chain. He prepared the company for IPO, then left it to the business owner’s family in 2018. He then served as general manager for a general incorporated association until the end of 2021.

At GLOBIS University, he teaches Service Management.